Preventive and corrective maintenance on active and passive infrastructure, with reporting and KPI dashboards.
A network that runs, keeps running with the right service arrangement. Our SLA codifies how fast we respond, restore and report. Not fine print, but the heart of the partnership.
We offer three tiers (Essential, Business, Critical) plus ad-hoc work without a continuous contract. Our own engineers, spare parts in stock, dedicated service manager as single point of contact.
Guaranteed time from ticket to first action.
Guaranteed time within which a fault is resolved.
Target uptime on monitored links.
Monthly reporting on KPIs, tickets and trends.
Inventory and RMA handling of active equipment.
Clear paths to service manager and management.
We assess your infrastructure, risk and criticality.
Suitable tier or ad-hoc model, with clear arrangements.
Monthly reporting, quarterly review with the service manager.
Enexis Netbeheer BV
For Enexis Netbeheer fiber links between security systems on electrical substations and local distribution.
Read the case
Laczpol Telekommunication Deutschland GmbH
For Laczpol a recovery project on main cable and distribution, with 3,000+ new patches and 400 splices.
Read the caseNo. If you prefer ad-hoc support without commitment, that is fine. We handle one-off incidents on invoice.
Yes. We can provide overarching SLA management or orchestrate multiple vendors under one umbrella agreement.
Service credits apply on breach. We always run a root cause analysis and discuss structural fixes.
A short intro call quickly shows what we can do for you.
