Dedicated on-call team, structured escalation and field engineers with spare parts in stock for fast restore times.
Incidents do not wait for office hours. Our 24/7 incident desk is a real on-call team, not a phone number in a manual, with trained engineers on standby in the Netherlands and Germany.
We combine quick response with first time fix. Our field engineers carry spare parts, know your infrastructure and escalate cleanly when specialists are needed.
Staffed by our own engineers, not a call centre.
Field engineer arrives prepared and resolves where possible.
For common failures, deliverable from stock.
Clear routes to specialists and the service manager.
Per incident a root cause analysis and repair record.
Phone, mail or ticket system, 24/7 reachable.
Priority, first analysis, prepared for dispatch.
Field engineer on site, repair or escalation.
Enexis Netbeheer BV
For Enexis Netbeheer fiber links between security systems on electrical substations and local distribution.
Read the case
Laczpol Telekommunication Deutschland GmbH
For Laczpol a recovery project on main cable and distribution, with 3,000+ new patches and 400 splices.
Read the caseYes, ad-hoc engagement is possible. We attend and invoice on an hourly or half-day basis at fixed rates.
On monitored links around 3 hours, depending on location and priority. For Critical SLA we guarantee 30 minutes response and 2 hours restore.
Certainly. We work alongside your NOC or operations team and align with your incident process.
A short intro call quickly shows what we can do for you.
