From first dig to 24/7 service

Fiber construction, FttX

Complete FttX rollout for neighbourhoods, villages and cities, with FttH at the core. Engineering, civil, pulling, blowing, splicing and measuring, all delivered with our own teams.

• Engineering and design

  Route planning, capacity sizing and POP/NVT design.

• Civil work

  Trenching, pushes and drilling, with our tiefbau partners.

• Pulling and blowing

  Main and house cables in ducts according to standard.

• Splicing and measurement

  Splices in joints and distribution, OTDR measurement and reporting.

Engineering and design

Engineering and design, with telecom and FttX at the core. We also design more broadly, from electrical and civil components to multi-disciplinary infrastructure projects.

• High level design

  Network topology, capacity, POP locations and backbone routes at headline level.

• Low level design

  Route per street, material lists, splice plan, cabinets and distribution down to port level.

• Capacity planning

  Future-proof capacity, splitter ratios, reserves and growth scenarios.

• Multi-disciplinary design

  Beyond telecom also electrical and civil design, for projects where multiple trades come together under one design team.

Project execution and oversight

Rollout projects at municipality or regional scale, with our own field teams, project management, resident communication and planning.

• Project management

  Fixed PM as single point of contact, plus weekly status reports.

• Planning and logistics

  Materials, people and lead time under control.

• Resident communication

  Before and after care, pre-notice and walk-in hours.

• Permitting

  Coordination with municipality and grid operator.

SLA and maintenance

Preventive and corrective maintenance on active and passive infrastructure, with reporting and KPI dashboards.

• Response time

  Guaranteed time from ticket to first action.

• Restore time

  Guaranteed time within which a fault is resolved.

• Availability

  Target uptime on monitored links.

• Reporting

  Monthly reporting on KPIs, tickets and trends.

24/7 incident desk

A dedicated on,call team, structured escalation and field engineers with spare parts in stock for fast restore times.

• Dedicated on-call

  Staffed by our own engineers, not a call centre.

• First time fix

  Field engineer arrives prepared and resolves where possible.

• Spare parts in stock

  For common failures, deliverable from stock.

• Escalation paths

  Clear routes to specialists and the service manager.

Network operations

Configuration and operations of active equipment, monitoring, capacity planning and lifecycle management.

• Configuration management

  Version control, change processes, audit trail.

• Monitoring

  Threshold tuning, alerting, capacity visualisation.

• Capacity planning

  Trend analysis, expansion advice, software lifecycle.

• Patch management

  OS upgrades, security patches, planned updates.

Technical installation

Adjacent to telecom: electrical, LED screens and PV for clients who want everything under one roof.

• LED installations

  Stadium screens, facades, presentation spaces.

• Electrical

  Cabling, distribution, switchgear.

• PV solar

  Mounting and connection on commercial buildings.

• Combined projects

  Telecom and tech combined, one contractor.