A 24/7 incident desk sounds comfortable, but is not needed for every customer. We make the distinction based on impact and frequency.
When yes
- Production environments with direct dependency on the network.
- Customer facing links where downtime directly costs revenue.
- Sites with out of hours operations, like stadiums or healthcare.
When no
- Office environments where working days suffice.
- Sites with redundancy where downtime has no acute impact.
How we deliver it
Our 24/7 coverage is not a phone number in a manual. It is a real on call team with trained engineers, fixed escalation paths and spare parts in stock.