Not every organisation wants or can sign a fixed SLA contract. Sometimes there is just an incident, a one,off task, a failing POP or an urgent request without a running agreement. We step in there too.
When ad-hoc fits better than a contract
- You need help occasionally, not structurally.
- A previous vendor left things half done and you need someone to fix it.
- A project is ending and your usual supplier is out of the picture.
- You want to meet our field engineers once before considering an SLA.
What stays the same
Same engineers, same spare parts in stock, same escalation paths. The only difference is the billing, on a time and material basis or a fixed price per assignment, without any running commitment.
An SLA is an instrument to hedge risk. If you do not need that instrument, you do not need to buy it.
How it works
You call or email with your situation. Within one working day we send a proposal covering:
- Estimate of scope and lead time
- Fixed price or half day rate
- Who shows up on site and when
- Which spare parts may be required
Then we get to work. No signature on a multi year contract, no subscription, just one invoice on completion.
And if you like working with us
Some customers start ad,hoc and later move to a continuous SLA because their dependency on the network grows. That is fine, but not required. We do not push, you set the pace.