A fiber network is only as good as the service around it. In practice, construction often runs smoothly while maintenance gets less attention. Until something breaks.
What goes wrong without an SLA
- No clear response times, so every incident becomes a priority fight.
- No dedicated contact, so every ticket starts from scratch.
- No reporting, so no insight into trends and prevention.
What a good SLA delivers
A well designed SLA makes maintenance predictable. You know what priority a ticket gets, how long it can take, and who owns it. That saves nerves, money and ultimately customer churn.
An SLA is not fine print. It is a promise you can steer on.
How we do it
At Ayka we design the SLA based on risk and criticality. Production environments differ from offices. Each month we report on the KPIs and steer where needed.